Assessor Resource

TLIA4107B
Manually sort mail and parcels

Assessment tool

Version 1.0
Issue Date: April 2024


Work must be carried out in compliance with the regulations and workplace requirements pertaining to the processing of mail and parcels.

Work is normally performed under general supervision, usually in a team or outstation environment. It involves the application of workplace procedures and regulatory requirements to the manual sorting of mail and parcels as part of work activities in the postal and allied industries.

This unit involves the skills and knowledge required to manually sort mail and parcels in accordance with workplace requirements, including carrying out required preparations of the work area, manually sorting mail and parcels, and finalising the required sorting processes. The sorting processes include accurately and efficiently organising mail and parcels into groups for further processing or distribution and containerising processed mail and parcels ready for transfer to the next processing or distribution point.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Australian and international codes and regulations relevant to mail operations

Relevant OH&S and environmental protection procedures and guidelines

Workplace procedures and policies for the manual sorting of mail and parcels

Focus of operation of work systems, equipment, management and site operating systems for the manual sorting of mail and parcels

Problems that may occur when manually sorting mail and parcels and appropriate action that can be taken to resolve/avoid the problems

Requirements of mail sorting systems, operations and relevant equipment

Hazards that may occur during the manual sorting of mail and parcels and ways of controlling the risks involved

Site layout

Relevant personal protective equipment and procedures for its use

Required skills:

Communicate effectively with others when manually sorting mail and parcels

Read and interpret instructions, procedures and labels relevant to the manual sorting of mail and parcels

Interpret and follow operational instructions and prioritise work

Complete documentation related to the manual sorting of mail and parcels

Work collaboratively with others when manually sorting mail and parcels

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems, faults or malfunctions that may arise during the manual sorting of mail and parcels in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unplanned events that may arise during the manual sorting of mail and parcels

Plan own work including predicting consequences and identifying improvements

Apply security and safety precautions and required action to minimise, control or eliminate hazards that may exist during work activities

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Operate and adapt to differences in equipment and systems in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

Identify, select and use relevant equipment, processes and procedures when manually sorting mail and parcels

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work may be conducted:

in a range of work environments

by day or night

Workplaces may comprise:

large, medium or small worksites

Operations may include:

shiftwork

Customers may be:

internal or external

Hazards may include:

vehicular traffic and pedestrians

dust and vapours

hazardous or dangerous materials

humidity, air temperature

lighting conditions

machinery/equipment moving parts

noise

Weighing devices may be:

mechanical

automated

weighbridge

Work priorities may be communicated through:

briefings

noticeboards

announcements

Equipment may include:

mail trays, tubs and bags

sorting frame/bag rack

scanners

tipping belt

knife

pallet jack/maverick

powered lifters

king fishers

scales

carousel

Unit Load Device (ULD) and Wheeled Unit Load Device (WULD)

Vertical Sorting Frame (VSF) and Vertical Sorting Division (VSD)

ULD tipper

conveyor belts

strapping machine

Personal protective equipment may include:

gloves

safety headwear and footwear

safety glasses

two-way radios

protective clothing

high visibility clothing

Communication in the work area may include:

phone

fax

email

electronic data transfer (EDI)

RF systems

radio

oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documents may include:

workplace policies, operating procedures and practices

Management Operating System (MOS)

Management Information System (MIS)

sorting system information which may include:

postcode book, national sort plan and state sort plan

post guide

international postcode directory

labels chart

mail identification numbers, codes and labels

manifests, consignment notes, bar codes, mail and container identification

quality assurance procedures

induction documentation

competency standards and training materials

job specifications and procedures

award, enterprise bargaining agreement or other industrial arrangements

manufacturers specifications

codes of practice, including national standards for manual handling and the industry safety code

supplier and or/client instructions

HAZCHEM chart/material safety data sheets

safety observation feedback program

emergency procedures

Applicable regulations and legislation may include:

relevant codes and regulations pertaining to mail operations

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances

relevant state/territory OH&S and environmental protection legislation

workplace relations regulations

workers compensation regulations

equal opportunity, equal employment opportunity and affirmative action legislation

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Individual and work team priorities and responsibilities are identified and confirmed 
All OH&S and environment protection procedures and requirements for the workplace are identified, accessed and applied 
The availability of mail and parcels to be processed is identified and confirmed 
Mail and parcels to be processed are transferred to processing point 
Labels for identifying the destination of mail are created and affixed to trays 
Internal operating procedures and standards are applied to the manual processing of parcels and mail 
Mail and parcels are inspected to ensure that all criteria have been met 
Mail and parcels are sorted accurately and correctly in compliance with priority for processing and manual sorting procedures 
Mail and parcels are handled safely to minimise risk of injury to people and damage to mail and parcels 
Mail and parcels that are damaged, underpaid, incorrectly classified, or are non-conforming items are identified, separated and re-processed in accordance with workplace procedures 
Legal requirements and workplace policies and procedures in relation to the security of mail and parcels are followed 
Mail and parcel sorting frames/bag racks are cleared down, and mail and parcel containers/bags are sealed and labelled in accordance with workplace procedures 
Mail and parcels are transferred to next processing or distribution point using appropriate shifting equipment and labels scanned as required 
Information required to complete records of mail and parcels processed is provided and recorded 
Excess equipment is removed and work area is prepared for next activity/shift 

Forms

Assessment Cover Sheet

TLIA4107B - Manually sort mail and parcels
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIA4107B - Manually sort mail and parcels

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: